We are happy to exchange goods for an alternative product or a credit note of equal value up to 14 days after purchase. Goods need to be returned in the same condition as sold and with the original receipt.
We can only accept returns of non-defective goods if the goods have not been opened (including opening any cellophane wrapping or original packaging), used, worn or damaged.
If you are returning goods, you must also return any free samples or other promotional items that were supplied with the goods.
If you are returning goods by courier, please note we do not refund, or credit, courier charges on returned items. Goods returned by courier are at your risk and should be securely wrapped.
If you purchased from our Sample Service (set of 5 samples), please note we do not exchange or refund for this service.
For online purchases at parfumarija.com, you have the right to cancel the order provided you give us notice of cancellation by email to firstname.lastname@example.org within 7 working days from receipt of goods, and return the goods within 14 working days. If you cancel the order and return the goods we will refund you the price of the goods, provided the goods are returned in the same condition as they were sold. Pease see our Terms & Conditions clause 6 for more information on cancelling orders.